Decision details
Resident Experience Transformation : Phase 3 Business Case
Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Decision:
RECOMMENDATIONS:
1.1. To note the business case for Phase 3 of the programme and the projected benefits from the investment in this programme of work.
1.2. To note the council’s approach to resourcing the programme – in particular, the use of permanent resourcing to reduce the investment needed.
1.3. To note that Phase 3 of the programme will deliver £2.775m in net savings over four years, with a total payback period for Phases 1, 2 and 3 of 5.24 years.
1.4. To approve the allocation of £4.411m to fund Phase 3 of the Resident Experience Programme, to be drawn down over 3 years commencing Quarter 3 of 2024/25.
1.5 To note ongoing expenditure from 25/26 onwards of up to £0.539m will be required for licensing and support of new technical solutions. Approval of these costs will be requested via a separate growth bid.
DECISIONS:
AGREED RECOMMENDATIONS
Reasons for the decision – as detailed in the report
Other options considered – as detailed in the report
Conflicts of interest / dispensations granted – none
Publication date: 24/10/2024
Date of decision: 24/10/2024
Decided at meeting: 24/10/2024 - Executive
Effective from: 30/10/2024
Accompanying Documents: