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Decision details

Resident Experience Transformation : Phase 3 Business Case

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Decision:

 

RECOMMENDATIONS:

1.1. To note the business case for Phase 3 of the programme and the projected benefits from the investment in this programme of work.

1.2. To note the council’s approach to resourcing the programme – in particular, the use of permanent resourcing to reduce the investment needed.

1.3. To note that Phase 3 of the programme will deliver £2.775m in net savings over four years, with a total payback period for Phases 1, 2 and 3 of 5.24 years.

1.4. To approve the allocation of £4.411m to fund Phase 3 of the Resident Experience Programme, to be drawn down over 3 years commencing Quarter 3 of 2024/25.

1.5 To note ongoing expenditure from 25/26 onwards of up to £0.539m will be required for licensing and support of new technical solutions. Approval of these costs will be requested via a separate growth bid.

 

DECISIONS:

 

AGREED RECOMMENDATIONS

 

Reasons for the decision – as detailed in the report

Other options considered – as detailed in the report

Conflicts of interest / dispensations granted none

 

Publication date: 24/10/2024

Date of decision: 24/10/2024

Decided at meeting: 24/10/2024 - Executive

Effective from: 30/10/2024

Accompanying Documents: