Issue - meetings

RECOMMENDATIONS:

1.To recommend the approval of the Fair, Inclusive and Accessible Service Commitment for implementation in the delivery of the council’s housing services,  as appended to the report of the Executive Member for Homes and Neighbourhoods.

2.To delegate to the Acting Corporate Director of Homes and Neighbourhoods, the agreement of a reasonable adjustments procedure, which will compliment this commitment in describing how services will deliver the objectives of this commitment.

DECISIONS

AGREED RECOMMENDATIONS

Reasons for the decision – as detailed in the report

Other options considered – as detailed in the report

Conflicts of interest / dispensations granted – none

RESOLVED:

1.To approve the Fair, Inclusive and Accessible Service Commitment for implementation in the delivery of the council’s housing services, as appended to the report of the Executive Member for Homes and Neighbourhoods.

2.To authorise the Acting Corporate Director of Homes and Neighbourhoods to agree a reasonable adjustments procedure, which would complement this commitment, in describing how services would deliver the objectives of the commitment.

Reasons for the decision – The Fair, Inclusive and Accessible Services Commitment had been developed to capture the Council’s commitment to support residents, many of whom experienced periods of additional need or experienced specific challenges in their lives. This aligned with the Council’s ambition for a more equal future and ensured achievement of the right outcomes for residents. The service commitment also set out how services would be delivered to ensure they were fair, inclusive and accessible and plans for achieving this, meeting the expectation on the Council as a social landlord from the Regulator of Social Housing and the Housing Ombudsman.

Other options considered – as detailed in the report

Conflicts of interest / dispensations granted – none