Agenda item

Tafwadza Mugwabka was present for consideration of this item and made a presentation, copy interleaved, during which the following main points were made –

·         Focus on safety and quality of care delivered – patient safety, clinical effectiveness, patient experience

·         Performance 2019/20 - Patient safety – safe wards – staff training provided and implementation supported, implemented reduced restrictive training, drafted core training for managers to ensure staff are supported with complex risk assessment and management, clinical supervision and appropriate lessons learnt process post incident, revised zoning protocol to strengthen the section on clients of concern and in particular maintaining the safety of clients awaiting MHA’s, majority of core skills have maintained the target 80% compliance level despite the pandemic

·         Performance 2019/20 – Patient experience – working closely with well -being to focus on supporting leadership and staff throughout the first wave of COVID 19, Trust engaged with Leeds University to provide support in delivering a Patient Experience strategy fit for purpose, service user representation is now integral to a number of key Trust Committees including the Finance programme and Quality Boards

·         Performance 2019/20 – Clinical effectiveness – remain one of the best performing CCG’s for dementia diagnosis prevalence across London, patients with dementia offered ongoing service with a single point of contact and regular review, reduced number of long stayers on wards and length of time spent on wards, embedded physical health screening tool in patients electronic care-notes, increased number of patients whose physical health screened

·         Other achievements – rating of Good following CQC inspection in 2019, continue to invest significantly in Quality Improvement Programme, almost a fifth of bands 8a and 9 roles are now filled by BAME staff – a rise of 4.5% on the previous year

·         Patient experience strategy – real appetite to improve the way service user data is collected and analysed and used to improve services, and good practice across the Trust representing a good foundation for a strong service user and carer experience strategy. Areas for improvement – improve gathering of patient experience, good practice, learn form results, more assertive focus on capturing and sharing patient experience

·         Trust focus for 2020/21 – closer focus on suicide prevention, expanding peer workforce, refreshing the clinical strategy, improving quality of community facilities

·         In response to a question it was noted that the number of BAME staff had increased, however it would be interesting to see details of ethnic origin and gender

·         It was noted that the Trust wished to increase BAME representation at management and Governor level

·         In response to a question it was stated that a lot of work is taking place on a suicide strategy, and that staff training, work with other Trusts etc. was being carried out, however the strategy is not yet fully developed but this could be forwarded to the Committee when available

·         Noted that COVID had been particularly challenging

·         Noted that work is also taking place on patient safety at a senior leadership role, and training and learning was taking place to support quality improvement

The Chair thanked Tafadzwa Mugwagwa for attending