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Decision details

Report in Public by the Local Government and Social Care Ombudsman: Investigation into Stage 2 of the Corporate Complaints Procedure

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


The report was amended on submission as follows:


Replace “paragraph 3.4” in recommendation 2.1(c) and “paragraph 3.5” in recommendation 2.1(d) both with "paragraph 3.6”


AGREED recommendations, as amended.


Reasons for the decision – as detailed in the report

Other options considered – none

Conflicts of interest / dispensations granted – none

Publication date: 22/06/2023

Date of decision: 22/06/2023

Decided at meeting: 22/06/2023 - Executive

Effective from: 28/06/2023

Accompanying Documents: