Issue - meetings
The Local Government & Social Care Ombudsman finding of Maladministration
Meeting: 19/07/2018 - Executive (Item 532)
532 The Local Government & Social Care Ombudsman finding of Maladministration PDF 108 KB
Additional documents:
Decision:
AGREED RECOMMENDATIONS
Reason for decision – as specified in the report.
Other options considered - none.
Conflicts of interest/dispensations granted – none.
Minutes:
Peter Fehler, the
Acting Director of Law and Governance and Monitoring Officer,
introduced the report advising that the Local
Government and Social Care Ombudsman (LGSCO) had issued and
published a report finding maladministration against the
council. The LGSCO found the council at
fault in three respects following investigation into a complaint
received regarding Children and Employment Services.
Peter Fehler reported that the council has accepted the
LGSCO’s findings and has undertaken a
complaint learning meeting. A cheque
for compensation for the distress caused Miss X has been issued to
her last known address, but has not been not cashed and the council
has also tried to contact the complainant and her daughter, to
offer to carry out an assessment, but they have not engaged with
the council and made it clear, via a family member, that they do
not want any contact with, or services from, the local
authority.
RESOLVED:
2.1. That
the contents of the LGSCO’s report dated 29 May 2018, a copy of
which is attached to the report as appendix one, be
noted.
2.2. That
the findings and remedies recommended by the LGSCO have been
accepted by Children and Employment Services be noted.
2.3. That the actions taken by the council to implement the recommendations
made by the LGSCO be noted.
2.4. That
copies of this report have been sent to all members of the council,
be
noted.
2.5. That no
further report or action needs to be taken in relation to the
matters
set out in this report be agreed.
2.6 That a copy of this report and the Executive
minutes will be sent to the LGSCO
be agreed.
Reason for decision – to respond to the report of the LGSCO and ensure that future service delivery will be informed by the learning following assessment of the complaint.
Other options considered – none other than as specified in the report.
Conflicts of interest/dispensations granted – none.