Agenda item

Cllr Khondoker, Executive Member for Equalities, Culture and Inclusion presented this item.

the following key points were raised:

Positive Trends in Library Usage: The Executive member expressed satisfaction with the rising numbers across various metrics, including the number of visitors, active members, and event attendance. They noted that the targets set for the year were likely to be exceeded by the end of the year, suggesting a return to pre-COVID levels of library engagement.

PC Usage Analysis: The team conducted an analysis of PC usage, particularly focusing on the discrepancy between the number of users and the hours of usage. They found that when normalised against library opening hours, the usage remained consistent, indicating constant PC use.

Attendance at Library Events: The report highlighted a high number of events held across libraries, with a balanced attendance between children/young people and adults. Although Central Library attracted the highest attendance, other libraries such as Archway, Finsbury, Mildmay, North, and West also saw good turnout.

Range of Activities and Events: The Executive member shared details of various activities and events held in libraries, including repair cafes, energy advice surgeries, community planting events, and book readings.

Feedback System: The introduction of a new feedback system for adults was discussed, with positive initial results indicating high levels of participation. The speaker emphasised the importance of collecting feedback, both positive and negative, to inform improvements in library services.

Payment System Update: There was a discussion regarding the progress of implementing a payment system, Barclays was chosen due to cost-effectiveness. The issue of corporate banking and environmental considerations was raised, with a need for further follow-up.

Addressing Negative Feedback: The Executive member acknowledged the importance of addressing negative feedback, such as concerns about event visibility and the availability of USB ports. They highlighted efforts to investigate and address such issues to improve user experience.

Prize Distribution: regarding the distribution of prizes for library activities, particularly the summer reading challenge, concerns were raised about fairness and inclusivity, leading to a decision to withdraw certain prizes and focus on ensuring every child receives recognition with a medal instead.

The committee sought clarification on the progress of implementing the card payment system, particularly regarding the possibility of using options other than Barclays. It was mentioned that the topic had been raised in previous meetings, indicating the significance of resolving this matter. While there was a preference for Barclays due to cost-effectiveness and existing banking relationships with the Council, there was a need to ensure that the chosen option aligned with both efficiency and environmental considerations. The committee wanted to know whether alternatives to Barclays were being explored, it was explained there was to be a review into the Councils procurement.

There was interest in gaining a deeper understanding of the demographics of library users to ascertain their geographical distribution and preferences. This information would be valuable for strategic planning, outreach efforts, and tailoring library services to better meet the needs of diverse communities.

The committee raised questions about the potential for adjusting library opening hours to better accommodate user schedules and optimize resource utilization. While there was recognition of the importance of providing access to library services, there was also a need to balance operational costs and user demand. Additionally, there was discussion around diversifying activities offered at different times to attract a wider range of users and maximise library engagement.

There was acknowledgment of the increasing popularity and convenience of digital library services, such as e-books and online magazine access. Committee members highlighted the importance of promoting these services effectively to ensure that residents are aware and able to utilise them. There was also mention of addressing any challenges or usability issues related to digital platforms.  Committee members recognised Central Library's significance in attracting diverse users and serving as a hub for community engagement and learning opportunities.

RESOLVED:

That the report was noted.